Citizen Complaints & Commendations

Please Note

This form is for remarks about employees of the MUSC Department of Public Safety only. MUSC Health patients with concerns about inpatient or outpatient quality of care, or about a specific provider, should address their comments to the appropriate Patient and Family Advisory Councils (PFACs). 

Office of Professional Standards

The Office of Professional Standards is responsible for investigating complaints and allegations of improper conduct, as well as receiving commendations regarding employees of the Medical University of South Carolina Department of Public Safety.

During non-business hours, complaints may be directed to an on-duty supervisor by calling 843-792-2261. Complaints may be made by completing the form below, by telephone, letter, or in person. Complaints must be made by the person directly involved or by any witness. Other involved individuals may give statements as witnesses. Complaints should be reported as soon as possible.

Recognition of a job well done is equally important. Citizens are encouraged to call, write, or submit this form to the Department of Public Safety regarding exceptional service or performance by its employees. All commendations received are forwarded to the employee, their supervisor, and the Director of Public Safety.