Green Security FAQ

Vendors may be uncomfortable submitting their SSN to Green Security for their background check, can this be avoided?

No, their SSN is required to complete the background check, but it is encrypted in motion and at rest, is not made available to anyone except the individual conducting the screening, and is wiped from the system once the screening is complete. A background check is conducted on an annual basis upon re-registration with Green Security.

What is the deadline for being registered in Green Security?

The deadline for making the complete conversion to Green Security is April 1st, 2021.

Can Vendors check themselves in on the smart phone application?

No, Vendors cannot check themselves in via the smart phone application. This option is not available to ensure that check in is as accurate as possible.

Can Vendors check themselves out on the smart phone application?

Yes, Vendors can check themselves out via their smart phones.

Can we print a paper badge when the vendor Checks-in?

Yes, this feature is available with Green Security, however, MUHA has decided to eliminate paper badges in exchange for the Green Security hard badge which offers a color photographic image of the vendor for positive identification. A color photographic image of the vendor is recommended by the International Association for Healthcare Security and Safety (IAHSS).

What do we do if a Vendor shows up and does not have a badge?

A temporary badge can be printed by a Facility User via the Green Security web portal. MUHA will establish a limit on the number of these temporary badges that can be issued on an annual basis.

Is there a smart phone application?

Yes, there is a smart phone application available for free on iTunes and Android App Stores. Anyone with a Green Security Facility User account is able to log in at any time. There is also an Application for the Vendor population, giving them access to their Green Security profile, and providing a digital image of their hard badge for scanning in and out.

What do I do if the Vendor is not approved when they scan their badge?

A general description of the scan violation will display on the screen at the scan location and emails or text messages are sent to Facility Users that request those settings in their account profile with the same general description of the violation. Vendors should be directed to log into their account online or contact Green Security directly for assistance, (866-750-3373). Facility Users can log into Green Security online to view the Vendor’s account status and identify missing credentials.

Can Facility Users receive an email or text when the badge is scanned and there is a violation?

Yes, please see above. If you have a Facility User account, then you can request that these notifications be sent to you by email and/or text. If you do not have an account, you can click on this link to begin the registration process: greensecurityllc.com/contacts/register.

Can Facility Users check vendors out?

Yes, Vendors can be checked out by a Facility User via the online portal, scanning location, or smart phone application.

Green Security FAQ

Vendor FAQ's

Facility FAQ’s