24-7 Assistance Abroad

International SOS logo.


    Contact International SOS:                       
Membership ID: 11BCAS084634     
          
 +1-215-942-8478                                                SOS Assistance App

MUSC partners with International SOS - the world’s leading medical and travel security services company - to provide all faculty, staff, students, and trainees the highest possible level of travel, medical, and security assistance and services while abroad on university-related purposes.

Available 24/7 worldwide for medical and security assistance (emergency and non-emergency)

If you need a medical referral, lose your medication, or experience a medical or security crisis, MUSC has a fully integrated program in place, for you to receive the care and expertise that you need, whenever and wherever you need it. Click on the topics below to explore the International SOS services available to MUSC travelers. 

a. Pre-trip information on travel health issues

b. Coverage of urgent and emergent medical and dental expenses (does not include preventative or routine care)

c. Outpatient referrals and case management

d. Inpatient admission and case management

e. Medical evacuation

f. Repatriation services (proof of repatriation coverage is required by some countries during the visa application process)

g. Coordination with insurance provider and claims assistance

If you are experiencing an incident involving mental health, we recommend calling International SOS. MUSC’s membership allows you to connect with counseling services through International SOS.

a. Up to 5 sessions per person, per trip via telephone, teleconference or in-person (depending on location)

b. Assistance with locating a provider who speaks the traveler's preferred language and who has a high standard of care

a. Security and travel information on 850 cities and 239 countries

b. Urgent and non-urgent travel security assistance

c. Immediate help and advice from security experts during a security incident

d. Security evacuation due to political unrest or natural disaster

e. Daily online and email updates on the latest travel security developments

f. Special advisory emails with advice in response to significant travel security incidents

g. Coordination of debrief and counselling following a security incident

a. Trip interruption insurance

b. Lost baggage insurance

c. Legal referrals*

d. Translations and interpreters*

e. Lost document advice and assistance*

* You or your insurance company may incur a charge if a third party is engaged to deliver services

 

Insurance for International Travelers

All registered MUSC travelers are covered – at no additional cost to the traveler – under an accident, sickness, and emergency care insurance plan that works in tandem with International SOS.

This insurance acts as primary coverage for all urgent and emergent medical expenses, medical and security evacuation, medical and security repatriation, repatriation of mortal remains, trip interruption, and lost luggage that occurs during international travel. Information regarding coverage for COVID-19 quarantine lodging can be found here

The plan does not cover routine care such as physical exams, preventive care or routine maternity expenses, surgical second opinions, non-emergency vision or dental expenses, or home health care. In addition, coverage is excluded for non-emergency evacuations.

There is no separate ID card or enrollment. One of the benefits of the insurance coverage is that if an MUSC traveler contacts International SOS to coordinate the care and payment of medical expenses, they will not incur out-of-pocket costs in most cases.

Travelers should take review the entire summary of medical insurance and travel benefits for details regarding the full policy, benefits, and exclusions. 

Be Prepared

1. MUSC International SOS Member Portal (Member ID: 11BCAS084634) is a great place to start your pre-departure research. It provides country-specific online resources—including country guides, training videos, and email alerts—that may be helpful before you leave and while you’re away. You can also contact ISOS to request a pre-departure briefing specific to your itinerary. 

2. Download the International SOS Assistance App for easy access to country guides and alerts, chat and check-in features, and one-touch dialing for routine advice and emergency support.

3. Download membership card to carry in case of emergency.

4. Sign up to receive email alerts about incidents impacting your travel.

Frequently Asked Questions

All students, staff, and faculty who have registered their international MUSC travel in the travel registry and are traveling outside of their home country. For non-U.S. citizens, home country is defined as their current country of residence/domicile. Coverage does not apply on trips longer than 180 consecutive days per trip, or when you are traveling to your home country, even on university-related business.

In most cases, travelers registered for and on MUSC travel are covered by an accident/sickness and emergency evacuation insurance plan.

For any medical or security assistance, call International SOS at +1-215-942-8478 or through the assistance app. International SOS is available 24/7 worldwide.

This insurance acts as primary coverage for all urgent and emergent medical expenses, medical and security evacuation, medical and security repatriation, repatriation of mortal remains, trip interruption, and lost luggage that occurs during travel outside their country of residence.

Please refer here for more information on what insurance is provided to eligible travelers.

The plan does not cover routine care such as physical exams, preventive care or routine maternity expenses, surgical second opinions, non-emergency vision or dental expenses, or home health care. In addition, coverage is excluded for non-emergency evacuations.

No. Personal travel is not covered by MUSC’s International SOS membership. As an MUSC member, however, you can purchase a discounted individual or family membership for your personal trips. 

If International SOS pays for covered medical treatment on your behalf, the claim will be automatically sent to Cigna, and International SOS will be reimbursed directly. The traveler does not need to submit any paperwork. If coordination of payment upfront for medical services is unavailable or was not initiated by International SOS, you can submit a claim to Cigna for recovery of an out-of-pocket payment.

You should submit a claim form through the Cigna online portal. It is important to keep complete records of the expenses to support your claim. Select the “Medical Benefits Abroad Plan” link, under International Travelers. Enter User ID: 08932JMBA and Password: Cigna1